Operations Agency

vs.

Virtual Assistant

The services we provide are extremely important to our clients. We do the kind of work where mistakes are costly and every detail matters. By hiring us, our clients place a great deal of trust in our ability to do the work to a high standard.

We take this trust and our work very seriously. We’ve spent a lot of time developing robust systems that allow us to provide these services reliably and efficiently. We’ve also spent a lot of time recruiting, interviewing and training the unique sort of people who can consistently deliver excellence in this particular domain.

You may have considered hiring a “virtual assistant” to help your business run smoothly. That sounds great except there is actually no such thing as a virtual assistant. There are just people out there with computers and internet connections who you can hire to work for you.

There is nothing virtual about this arrangement. You have to recruit, interview and train them yourself. You also have to supervise them and incentivize them to stick around. You have to worry about what happens if they get a better job, get sick, take a vacation or just decide to ghost you altogether. 

When you hire us, you don’t have to worry about any of that. We crosstrain our team so that there is always more than one person who can take care of your tasks. We also obsess over details like data security, access control and customer data protection so that you don’t have to think about it.

The whole point of outsourcing your operational tasks is to free up your time and energy to focus on growing your business. A virtual assistant might be able to handle some of your tasks, but only an agency can deliver the peace of mind that you are truly seeking.

“A company can seize extra-ordinary opportunities only if it is very good at the ordinary operations.”

— Marcel Telles